Frequently Asked Questions

How to create complaint?

Sign into the application.

Press the + button. 
Sign Up Button

Select the property.

Fill in the necessary details.

Press  Submit button.

How to create facility profile?
Press the facility button. 
Sign Up Button
Press the + button. 
Sign Up Button

Fill in the necessary details.

Upload your facility image.

Press  Add Facility button.

How to track a complaint?

Sign into the application.

Press the Complaint List button. 
Sign Up Button

Select your complaint.

View the details.

Complaint status: Pending, Current, Completed.

If you have any questions? Please contact us. resolve@rcsapp.net

Admin appp icon

RCS Complainer

  • Press New user? Sign Up link.
  • Fill all the given fields with your details.
  • Press  Sign Up.
  • Check your email for verification.
  • Enter the pin number.
    Sign Up Button
  • Sign into the application.
  • Sign into the application.
  • Press the facility button. Sign Up Button
  • Search the facility by entering the facility name on the search bar.
  • Select the required facility and go to the detail page.
  • Press Subscribe Facility button.
  • Once admin approve your request you can access the facility.
  • Sign into the application.
  • Press the + button. Sign Up Button
  • Select the property.
  • Fill in the necessary details.
  • Press  Submit button.
  • Sign into the application.
  • Press the Complaint List button. Sign Up Button
  • Select your complaint.
  • View the details.
  • Complaint status: Pending, Current, Completed.
  • Sign into the application.
  • Press the Complaint List button. Sign Up Button
  • Go to completed tab
  • Select your complaint.
  • View the details.
  • Press on the share your feedback link.
  • Press on stars and enter description for the feedback.
  • Press Submit button.
  • Press the Complaint List button. Sign Up Button
  • Select your complaint.
  • View the details.
  • Press on the i icon on the top right corner on the complaint detail page to view the activity log.Sign Up Button
  • Press the Complaint List button. Sign Up Button
  • Select your complaint.
  • View the details.
  • Press the comment text area.
  • Enter comment on the text area.
  • Press the Post button.
  • Press the Complaint List button. Sign Up Button
  • Select your complaint.
  • View the details.
  • Press the comment text area.
  • Press the camera icon on the top right corner. Sign Up Button
  • Choose option to take a picture or choose from library.
  • Press on tick icon if prompted.
  • Sign into the application.
  • Press the Complaint List button. Sign Up Button
  • Go to Pending tab
  • Select your complaint.
  • View the details.
  • Press the Edit button.
  • Update your status.
  • Press on Submit button.
  • Sign into the application.
  • Press the facility button. Sign Up Button
  • From facility list you can press Unsubscribe button.
  • You may perform this operation by accessing the facility detail page as well.
  • Yes. Press on the Profile button after logging in to the App.
  • The user should receive notifications that can be viewed either via Notifications button in the app or via the notifications received on the mobile device.
Admin appp icon

RCS Admin

  • Press New user? Sign Up link.
  • Fill all the given fields with your details.
  • Press  Sign Up.
  • Check your email for verification.
  • Enter the pin number.
    Sign Up Button
  • Sign into the application.
  • Press the facility button. Sign Up Button
  • Press the + button. Sign Up Button
  • When it's come to complaint types. Press  Add  button to add complaint types.
  • Upload your facility image.
    Sign Up Button
  • Press  Add Facility button.
  • Press the facility button. Sign Up Button
  • Select the required facility and go to the detail page.
  • Press Invite Users button.
  • Search users by entering name on the search bar.
  • Press Invite button which is next to relevant username to share the invitation for the existing facility.
  • Press the Complaint List button. Sign Up Button
  • Select your complaint.
  • View the details.
  • Complaint status: Pending, Current, Completed.
  • Press the Complaint List button. Sign Up Button
  • Select your complaint.
  • View the details.
  • Press the comment text area.
  • Enter comment on the text area.
  • Press the Post button.
  • Press the Complaint List button. Sign Up Button
  • Select your complaint.
  • View the details.
  • Press the comment text area.
  • Press the camera icon on the top right corner. Sign Up Button
  • Choose option to take a picture or choose from library.
  • Press on tick icon if prompted.
  • Press the Complaint List button. Sign Up Button
  • Select your complaint.
  • View the details.
  • Press on the i icon on the top right corner on the complaint detail page to view the activity log.Sign Up Button
  • Press the facility button. Sign Up Button
  • Select the required facility and go to the detail page.
  • Press on the create admin button.
  • Press on the Add user as an admin button.
  • Search users from the search bar.
  • Press on the Add button which is next to username to update as an admin.
  • Yes. Press on the Profile button after logging in to the App.
  • The user should receive notifications that can be viewed either via Notifications button in the app or via the notifications received on the mobile device.
  • Press on the User button after logging in to the app.

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