Resolve your complaints at your fingertips
Report Connect Solve (RCS) is a simple personal complaint management application designed for users to track their complaints and follow through on how it resolves with few clicks.
Two Apps, One Solution
To make your life easier, get connected with your relevant Admin through RCS Complainer. It's your Admin's top priority to provide you a five star service.
Define Complaint Types
Accept & Manage Users
Track & Resolve Complaints
Connect with Facility
Track and Communicate
Use your Android or iOS device
to manage complaints.
- Few clicks to resolve your complaints
- Serves multiple facilities
- Central viewpoint of all complaints
- Blends with any domain
- Flawless, comprehensive communication
- Traceable communication with time stamp
- Inbuilt live chat
- Instant Feedback
- No long waiting, no frequent visits
- Digitized content tagged with Service Level Agreements
Quick & Easy Process with
RCS provides a platform for Admins to provide a professional service for the complaints raised by the Users. This helps to transform the traditional barriers of a complaint management scenario.
Property Management - RCS Admin
Apartment Owner - RCS Complainer
Available Complaint Types – Loud music, Electricity, Water, Security, Parking.
Selected Complaint Type – Parking
Complaint Title - Requested parking slot has been taken without any notice.
Car park slot LGM_C_364 was reserved to Green Lake Apartment, Unit ID :- UD0962683 since 05 August 2019. This parking slot has been allocated to another vehicle without prior notice.
Event Manager - RCS Admin
Decorator - RCS Complainer
Available Complaint Types – Flower Arrangements, Seating Plans, Linens & Chairs, Table Signage
Selected Complaint Type – Flower Arrangements
Complaint Title - Ordered fresh flowers have not been arrived on scheduled time.
Please note that fresh flowers which should be arrived in the hotel premises by 2.30 PM have not been arrived yet. Therefore flower arrangements in decoration process is being delayed.
Tour Manager - RCS Admin
Tourist - RCS Complainer
Available Complaint Types – Visa, Luggage, Air Tickets, Airport Pick / Drop, Transfers, Cash, Tour Guide
Selected Complaint Type –Luggage
Complaint Title - Luggage with tag id RH123456 has been misplaced.
Kindly note that Luggage with tag id RH123456 which is belong to Henry Anderson has been misplaced during the hotel departure.
Service Manager - RCS Admin
Customer - RCS Complainer
Available Complaint Types – Late Arrival, Vehicle Condition, Driver Standard, Interior Condition
Selected Complaint Type – Vehicle Condition
Complaint Title - Airport pickup vehicle is not up to the expected standard.
Airport pickup vehicle is not up to the expected standard as it was mentioned during the booking. Arrived vehicle do not have enough space for all the luggage. Therefore please re-arrange an alternative vehicle to the given pick up location.
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