Resolve your
complaints at your fingertips

Report Connect Solve (RCS) is a simple personal complaint management application designed for users to track their complaints and follow through on how it resolves with few clicks.

Two Apps, One Solution

To make your life easier, get connected with your relevant Admin through RCS Complainer. It's your Admin's top priority to provide you a five star service.

RCS Admin

Create Facility

Define Complaint Types

Accept & Manage Users

Track & Resolve Complaints

RCS Complainer

Connect with Facility

Create Complaints

Track and Communicate

Provide Feedback

Use your Android or iOS device
to manage complaints.

Easy Access

Few clicks to resolve your complaints

Flexible

Serves multiple facilities
Central viewpoint of all complaints
Blends with any domain

Effective Communication

Flawless, comprehensive communication
Traceable communication with time stamp
Inbuilt live chat

Quick Turnaround

Instant Feedback
No long waiting, no frequent visits
Digitized content tagged with Service Level Agreements

Quick & Easy Process with
any industry

RCS provides a platform for Admins to provide a professional service for the complaints raised by the Users. This helps to transform the traditional barriers of a complaint management scenario.

Property Management - RCS Admin

Apartment Owner - RCS Complainer

Available Complaint Types – Loud music, Electricity, Water, Security, Parking.

Selected Complaint Type – Parking

Complaint Title - Requested parking slot has been taken without any notice.

Description
Car park slot LGM_C_364 was reserved to Green Lake Apartment, Unit ID :- UD0962683 since 05 August 2019. This parking slot has been allocated to another vehicle without prior notice.

Event Manager - RCS Admin

Decorator - RCS Complainer

Available Complaint Types – Flower Arrangements, Seating Plans, Linens & Chairs, Table Signage

Selected Complaint Type – Flower Arrangements

Complaint Title - Ordered fresh flowers have not been arrived on scheduled time.

Description
Please note that fresh flowers which should be arrived in the hotel premises by 2.30 PM have not been arrived yet. Therefore flower arrangements in decoration process is being delayed.

Tour Manager - RCS Admin

Tourist - RCS Complainer

Available Complaint Types – Visa, Luggage, Air Tickets, Airport Pick / Drop, Transfers, Cash, Tour Guide

Selected Complaint Type –Luggage

Complaint Title - Luggage with tag id RH123456 has been misplaced.

Description
Kindly note that Luggage with tag id RH123456 which is belong to Henry Anderson has been misplaced during the hotel departure.

Service Manager - RCS Admin

Customer - RCS Complainer

Available Complaint Types – Late Arrival, Vehicle Condition, Driver Standard, Interior Condition

Selected Complaint Type – Vehicle Condition

Complaint Title - Airport pickup vehicle is not up to the expected standard.

Description
Airport pickup vehicle is not up to the expected standard as it was mentioned during the booking. Arrived vehicle do not have enough space for all the luggage. Therefore please re-arrange an alternative vehicle to the given pick up location.